This temporary policy outlines how refund requests are handled. [Final refund timeframe to be confirmed.]
Overview
We want every customer to be satisfied. If something went wrong with your order, this page explains how to request a refund. [Final policy details to be confirmed.]
Eligibility
Refunds may be considered for issues covered below. Because contact lenses are personal-care products, eligibility rules are strict. [Final return eligibility rules to be confirmed.]
Non-Eligible Items
Opened or used lenses generally cannot be resold and are therefore generally non-refundable, except where required by law or where the product reached you faulty. [Final eligibility rules to be confirmed.]
How to Request a Refund
Contact us by phone or through the contact page with your order number and a short description of the issue, along with photos if the product arrived damaged or incorrect.
Inspection
Returned items are inspected before any refund decision is made. [Final inspection process to be confirmed.]
Approved Refunds
If a refund is approved it is issued for the value of the returned item as approved by our team. [Final refund terms to be confirmed.]
Refund Timing
[Final refund timeframe to be confirmed.]
Damaged / Incorrect Orders
If your order arrived damaged or you received the wrong item, contact us as soon as possible with photos and your order number so we can make it right.
Contact
Phone: 01060760098 — or use the contact page. (Temporary development contact details.)