Because contact lenses are personal-care products, returns and exchanges follow strict rules. This page explains how requests are handled. [Final policy details to be confirmed.]
Overview
We handle every request fairly and clearly. [Final policy details to be confirmed.]
Eligibility
[Final return eligibility rules to be confirmed.] As a general principle, products that have been opened or used usually cannot be accepted back for hygiene reasons, except where the product reached you faulty.
Exchange Requests
Want a different shade? Contact us and we will let you know what is possible for your order. [Final exchange rules to be confirmed.]
Return Requests
See the Refund Policy for how refunds work after a return is accepted.
Damaged or Incorrect Items
If an item arrived damaged or you received the wrong product, contact us with photos and your order number as soon as possible and we will make it right.
How to Request an Exchange
Contact us by phone or through the contact page with your order number and the details of the item you would like to exchange.
Inspection
Returned items are inspected before a final decision is made. [Final inspection process to be confirmed.]
Final Decision
[Final decision criteria to be confirmed.]
Contact
Phone: 01060760098 — or use the contact page. (Temporary development contact details.)