{"id":93,"date":"2026-08-27T16:16:34","date_gmt":"2026-08-27T16:16:34","guid":{"rendered":"http:\/\/lily-codex.local\/refund-policy\/"},"modified":"2026-08-27T18:35:38","modified_gmt":"2026-08-27T18:35:38","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/lilylenses.com\/ar\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<p class=\"lily-page-intro\">This temporary policy outlines how refund requests are handled. <em>[Final refund timeframe to be confirmed.]<\/em><\/p>\n<h2>Overview<\/h2>\n<p>We want every customer to be satisfied. If something went wrong with your order, this page explains how to request a refund. <em>[Final policy details to be confirmed.]<\/em><\/p>\n<h2>Eligibility<\/h2>\n<p>Refunds may be considered for issues covered below. Because contact lenses are personal-care products, eligibility rules are strict. <em>[Final return eligibility rules to be confirmed.]<\/em><\/p>\n<h2>Non-Eligible Items<\/h2>\n<p>Opened or used lenses generally cannot be resold and are therefore generally non-refundable, except where required by law or where the product reached you faulty. <em>[Final eligibility rules to be confirmed.]<\/em><\/p>\n<h2>How to Request a Refund<\/h2>\n<p>Contact us by phone or through the contact page with your order number and a short description of the issue, along with photos if the product arrived damaged or incorrect.<\/p>\n<h2>Inspection<\/h2>\n<p>Returned items are inspected before any refund decision is made. <em>[Final inspection process to be confirmed.]<\/em><\/p>\n<h2>Approved Refunds<\/h2>\n<p>If a refund is approved it is issued for the value of the returned item as approved by our team. <em>[Final refund terms to be confirmed.]<\/em><\/p>\n<h2>Refund Timing<\/h2>\n<p><em>[Final refund timeframe to be confirmed.]<\/em><\/p>\n<h2>Damaged \/ Incorrect Orders<\/h2>\n<p>If your order arrived damaged or you received the wrong item, contact us as soon as possible with photos and your order number so we can make it right.<\/p>\n<h2>Contact<\/h2>\n<p>Phone: 01060760098 \u2014 or use the contact page. <em>(Temporary development contact details.)<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This temporary policy outlines how refund requests are handled. [Final refund timeframe to be confirmed.] Overview We want every customer [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-93","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lilylenses.com\/ar\/wp-json\/wp\/v2\/pages\/93","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lilylenses.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lilylenses.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/lilylenses.com\/ar\/wp-json\/wp\/v2\/comments?post=93"}],"version-history":[{"count":1,"href":"https:\/\/lilylenses.com\/ar\/wp-json\/wp\/v2\/pages\/93\/revisions"}],"predecessor-version":[{"id":102,"href":"https:\/\/lilylenses.com\/ar\/wp-json\/wp\/v2\/pages\/93\/revisions\/102"}],"wp:attachment":[{"href":"https:\/\/lilylenses.com\/ar\/wp-json\/wp\/v2\/media?parent=93"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}