{"id":96,"date":"2026-08-27T16:16:34","date_gmt":"2026-08-27T16:16:34","guid":{"rendered":"http:\/\/lily-codex.local\/returns-exchange\/"},"modified":"2026-08-27T18:35:38","modified_gmt":"2026-08-27T18:35:38","slug":"returns-exchange","status":"publish","type":"page","link":"https:\/\/lilylenses.com\/ar\/returns-exchange\/","title":{"rendered":"Returns &amp; Exchange"},"content":{"rendered":"<p class=\"lily-page-intro\">Because contact lenses are personal-care products, returns and exchanges follow strict rules. This page explains how requests are handled. <em>[Final policy details to be confirmed.]<\/em><\/p>\n<h2>Overview<\/h2>\n<p>We handle every request fairly and clearly. <em>[Final policy details to be confirmed.]<\/em><\/p>\n<h2>Eligibility<\/h2>\n<p><em>[Final return eligibility rules to be confirmed.]<\/em> As a general principle, products that have been opened or used usually cannot be accepted back for hygiene reasons, except where the product reached you faulty.<\/p>\n<h2>Exchange Requests<\/h2>\n<p>Want a different shade? Contact us and we will let you know what is possible for your order. <em>[Final exchange rules to be confirmed.]<\/em><\/p>\n<h2>Return Requests<\/h2>\n<p>See the <a href=\"\/refund-policy\/\">Refund Policy<\/a> for how refunds work after a return is accepted.<\/p>\n<h2>Damaged or Incorrect Items<\/h2>\n<p>If an item arrived damaged or you received the wrong product, contact us with photos and your order number as soon as possible and we will make it right.<\/p>\n<h2>How to Request an Exchange<\/h2>\n<p>Contact us by phone or through the contact page with your order number and the details of the item you would like to exchange.<\/p>\n<h2>Inspection<\/h2>\n<p>Returned items are inspected before a final decision is made. <em>[Final inspection process to be confirmed.]<\/em><\/p>\n<h2>Final Decision<\/h2>\n<p><em>[Final decision criteria to be confirmed.]<\/em><\/p>\n<h2>Contact<\/h2>\n<p>Phone: 01060760098 \u2014 or use the contact page. <em>(Temporary development contact details.)<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Because contact lenses are personal-care products, returns and exchanges follow strict rules. This page explains how requests are handled. [Final [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-96","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lilylenses.com\/ar\/wp-json\/wp\/v2\/pages\/96","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lilylenses.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lilylenses.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/lilylenses.com\/ar\/wp-json\/wp\/v2\/comments?post=96"}],"version-history":[{"count":1,"href":"https:\/\/lilylenses.com\/ar\/wp-json\/wp\/v2\/pages\/96\/revisions"}],"predecessor-version":[{"id":105,"href":"https:\/\/lilylenses.com\/ar\/wp-json\/wp\/v2\/pages\/96\/revisions\/105"}],"wp:attachment":[{"href":"https:\/\/lilylenses.com\/ar\/wp-json\/wp\/v2\/media?parent=96"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}